Terms & Conditions - Ortho Care Mattress


The prices displayed on the website are exclusive of GST. Ortho Care Mattress reserves the right to change the prices at its discretion without informing the customer.


Standard delivery for all Ortho Care Mattress products across India is free.There is no hidden cost at checkout.


Customer will have to bear the delivery charge in case the delivery is made to a wrong location due to the wrong delivery address entered during order placement.

Goods are only delivered by Ortho Care Mattress or by a third party contracted to undertake logistics on our behalf.

For logistical reasons, Ortho Care Mattress reserves the right to split shipments.Payment

Payment for Ortho Care Mattress products are made on the website. All major credit cards and debit cards are accepted. You can also pay using Internet Banking.

Force Majeure Event

We will not be liable or take responsible for any failure to perform, delay in performance, or any other obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Ortho Care Mattress reserves the right to refuse any return request if it doesn’t fulfil the return criteria.


Replacement requests due to incorrect Mattress Size Order will carry a return shipment cost of INR 1500 across India which will be borne by the customer. It is always recommended to cross check the size before placing the order.


Warranty Claim Process

To initiate the warranty claim process, please contact us on 9625179100 9999606700 9891000883 or orthocaremattress@gmail.com    with a clear description of the problem, associated pictures and a copy of the purchase invoice. Your failure to comply with these claim submission instructions may void this Warranty. Ortho Care Mattress reserves the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the products prior to accepting a particular claim under this Warranty.

Once the claim has been verified, Ortho Care Mattress will, at its own discretion repair, replace or give a Prorated Credit Settlement as per the Terms and Conditions to warranty.


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